Support

Email support@safetybud.io. This is the fastest way to reach us and it is monitored on business days.

You do not need to be able to sign in to contact us. If you are locked out, write from any address and tell us the email your account uses and the company you work for.

• Response time — we reply within 2 business days, and same day for sign-in problems
• Please include your device (iPhone / Android), the app version, and what you were doing when the problem happened
• Screenshots help; do not send passwords or one-time codes

SafetyBud accounts are created by your employer — there is no public sign-up, and downloading the app on its own does not give you access.

If you do not have an account yet, ask your HSE or HR contact to invite you. If you believe you were invited but never received the email, check your spam folder first, then email us and we will resend it.

SafetyBud protects accounts with multi-factor authentication. After your password, the app asks for a six-digit code from your authenticator app.

If you lost the device holding your authenticator, use one of the recovery codes you saved when you set it up. If you no longer have those either, email us from your registered address and we will verify you with your employer before resetting the factor.

Assigned training, your digital HSE passport and your certificates all sync with your employer’s workspace. If something you completed is not showing, sign out and back in once — that forces a full sync — and contact us if it is still missing.

The app needs a network connection to load and submit content. Work you submit while the connection drops is retried automatically when you are back online.

Our privacy policy at safetybud.io/privacy explains what we collect and why, and the terms of service are at safetybud.io/terms.

To delete your account and the personal data we hold about you, follow the steps at safetybud.io/delete-account. Uninstalling the app does not delete your account.